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In addition to the information throughout this special website, there are many other resources you can use to learn about your coverage options under Medicare. To compare plans and premiums, click on the links below. To learn more about where to go for specific questions about our plans, or about state and federal agencies that can assist your just click on the Keep Reading link at the bottom of the page.
To learn more about our plans, our Medex and Medicare Advantage Sales Team, toll-free, at 1-800-678-2265 (TDD: 1-800-522-1254) with questions about our Medicare and Medicare supplement plans. We are open Monday through Friday from 8:30 a.m. to 4:30 p.m.
To contact our grievance program: 1-800-462-5601, extension 63605. You can email your grievance to grievances@bcbsma.com. To fax us a grievance, please send it to 617-246-3616.
You can also write us with a specific grievance at:
Grievance Program
Blue Cross Blue Shield of Massachusetts
Landmark Center
401 Park Drive MS 01/08
Boston, MA 02115-3326
If you live in Massachusetts, you can contact The SHINE Program is Massachusetts' State Health Insurance Program that provides free, one-on-one health insurance information, counseling and assistance to Medicare beneficiaries of all ages.
·Call SHINE, toll-free, at 1-800-AGE-INFO (1-800-243-4636), and press "2". TTY: 1-800-872-1066
For answers to questions about Medicare, you can call the federal government's Medicare office at 1-800-MEDICARE (1-800-633-4227) or TTY at 1-877-486-2048 24 hours a day, 7 days a week.
